FLASH SALE - FREQUENTLY ASKED QUESTIONS

We have tried to answer some of the questions you may have about a flash sale on Magic Mountain below.

If there is anything about ordering from a flash sale that you are unsure about, please just get in touch with us through our contact us page and we will try our best to help answer any questions you have.

What is a flash sale?
The idea behind a flash sale is to offer a selection of hand picked items, at a massive discount, for a limited time. Only after the sale is over will the items be dispatched to you.

Why are we holding a flash sale?
Everything we have had online so far has been kept in our Beeston store, and we only have limited storage space. To offer you an even greater selection - we can secure a selection of stock in another warehouse for a short time. This is why our flash sales are only for a limited time.

When will items be delivered?
Once the flash sale is over, we will your items shipped to us from the warehouse, and then out to you! Although this might take a little longer than normal, it will mean you all get access to a bigger selection of stock at the always-great discounts we offer!
All items displayed will show the date we expect to be shipping the items out, but we will always try to ship them out as soon as possible. We will let you know when your items have been dispatched by email and provide a tracking number where possible.

Mountain Equipment Winter Sample Sale (Oct 2018) - We expect all orders to be dispatched no later than the 31st October.

What if an order has “Normal” and “Flash Sale” items?
If you place an order that includes both flash sale and normal items that are not in the flash sale, we will hold the non-flash sale stock until the sale has ended and ship all of the items together.

What if you would like to return an item?
That’s not a problem! Returning a flash sale item is just the same as a normal return. CLICK HERE to find out how to return a purchase.


If there is anything about ordering from a flash sale that you are unsure about, please just get in touch with us through our contact us page and we will try our best to help answer any questions you have.