Terms and Conditions

Orders

We are pleased to accept orders by Online transaction (secure server) and in our UK store located in Beeston, Nottingham. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.

No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. General terms and conditions for website users and customers

By using this site you are agreeing to these terms and conditions.

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Magic Mountain Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

References to the 'company', 'us' or 'we' will refer to Magic Mountain Ltd. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Website shall include reference to all URL's owned by Magic Mountain Ltd.

Delivery

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can are listed online. All delivery charges are subject to change without prior notice.

Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic delays. If you need a delivery by a specific date, we recommend you use a Named Day delivery service.

BFPO Delivery: Please note that parcels direct from us to BFPO addresses do not qualify for free delivery as per the BFPO's relatives and friends service, therefore BFPO deliveries will be charged at our standard BFPO delivery rates. If you wish to take advantage of the BFPO free delivery scheme for relatives and friends, you will need to take your parcel to the Post Office.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from us and strive to offer you excellent quality, value and service at all times. Please note that certain restrictions to your rights apply to Seconds and Samples as set out below. If you wish to return an item for exchange or you have decided not to keep it, please send it back to us or bring it in to our store together with the products original packaging and labeling within 28 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt.

Products marked as Samples are produced by our suppliers to a specification only and are not necessarily full production standard which is why there may be some issues with sizing. Most items are produced in a single size only, most do not have conventional labelling and some may not have the correct fabrics. We will allow returns for faulty items within 60 days and where proof of purchase from Magic Mountain can be produced.

Products marked as Seconds are sold “as described” are not guaranteed at all and no assurance is given or returns accepted. We will do our best to describe any faults and will have reduced the pricing to reflect the degree of fault that we can detect; however there remains a risk that some more minor fault or blemish will have remained undetected.

If you wish to return any item due to it being faulty (subject to the above restrictions), please notify us giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact us. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Prices

Prices in our store and our webstores in are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise.

Prices for Seconds, Samples and Clearance lines are already discounted.

Further discounts may also be available for member of the Magic Mountain Membership Scheme, Groups, Staff and the Family and Friends of staff.

All prices and discounts for any class of customer are subject to change without prior notice.

Products

Products are sold singly unless otherwise stated and are not always available. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

The product rage online may differ from ranges available in store. In particular the instore offering is likely to include a greater range of Seconds, Samples and Clearance where the online offering is likely to include a greater range of full priced and in-season items.

Guarantee

Other than Seconds and Samples which are subject to the specific restrictions below, all products sold are covered by a manufacturers guarantee. These are normally twelve months unless otherwise stated from the date of the original sales invoice.

This guarantee covers items against failure to provide reasonable wear owing to defective workmanship or materials from reasonable wear.

If your item does develop a fault, we will arrange for it to be repaired or replaced, at our discretion, free of charge. If the item is replaced, and an exact replacement is not available, we will do so with one of equivalent specification.

The guarantee excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the product is deemed to have come to the end of its life through reasonable wear and tear. Any liability is limited to the item only and excludes any consequential loss.

Products marked as Samples are produced by our suppliers to a specification only and are not necessarily full production standard which is why there may be some issues with sizing. Most items are produced in a single size only, most do not have conventional labelling and some may not have the correct fabrics. We will allow returns for faulty items within 60 days and where proof of purchase from Magic Mountain can be produced.

Products marked as Seconds are sold “as described” are not guaranteed at all and no assurance is given or returns accepted. We will do our best to describe any faults and will have reduced the pricing to reflect the degree of fault that we can detect; however there remains a risk that some more minor fault or blemish will have remained undetected.

In the event of a warranty claim, please return the item with a copy of the original receipt to either the location the item was purchased from or to our customer service department at:

Magic Mountain Ltd
Customer Returns
New Vernon House
Vernon Aventue
NNG9 2NS

Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention.

Distance Selling Regulations

You have a right to cancel your order for up to fourteen days following the day after the date of delivery for any item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software, items personalised or made to your specification or to samples and seconds sold at a deep discount.

To cancel any item, you can e-mail, fax or write to us quoting your customer number and order number. You must take reasonable care of the items and retain all original packaging. Returning your items within 7 days of cancellation will result in a prompt refund. Items may be returned to our store or to our Customer Service department. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed courier’s direct costs from the refund given.

Providing the goods are received back with their original packaging and all accessories, you will receive a refund within thirty days of your notice to cancel.

Force majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Complaints

Any complaint or compliment can be sent to our Customer Service team. We will endeavour to deal with your complaint within eight business hours of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Content

Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Magic Mountain Ltd until final payment of all sums owing in respect of those goods has been received in full by us.